Written by Chris Albrecht
Posted Saturday, May 17, 2008 at 12:40 AM PT

 

Comcast’s DVR: Still Dumb But Doing Better

A few months back I complained that my Comcast DVR was dumb as it didn’t understand the difference between new and repeat episodes for some shows, which lead to my DVR being clogged with episodes I’d already seen.

TiVo reps told me that their DVR worked better than Comcast’s because it got the episode information from a more reliable source. In order to prove it, TiVo sent me a review unit to try out. So for the past few weeks I’ve been running both DVRs side by side to see how they did in a DVR death match.

And while I was expecting a TiVo blow out — it just didn’t happen. If I complain about something, I should compliment when it gets fixed. And it looks like Comcast fixed the big issue I was having with its DVR. Well, for the most part fixed it.

Let’s just get this out of the way. TiVo is without a doubt the better DVR. It’s interface is more elegant, it offers better search, and on the whole it’s just a better experience. But everyone knows that. Heck, Comcast knows it, that’s why the company is (slowly) rolling out a TiVo interface for its DVR.

My test only compared how the two handled recording repeats when explicitly programmed not to. The two shows chosen were Top Chef and The Soup. The Comcast DVR had a history of problems with Bravo shows and seems to particularly enjoy the comedic shenanigans of E! personality Joel McHale.

Up until recently, the Comcast DVR would have grabbed every episode of Top Chef regardless of its repeat or new status. This was especially annoying as Bravo likes to run marathons of its shows. But Comcast performed much better. It doesn’t record every episode anymore.

It’s not perfect, if I watched the new Top Chef and delete it and that episode runs again during the same week, it will record the extra instance. Thankfully, after that first week, Comcast ignores the episode. Comcast still has trouble with The Soup, however. It likes to record this show every time it’s runs (which is a lot). This could be an issue with the episode metadata that E! provides for the show or how TV Guide is relaying that in interactive programming guide.

All in all, I was pleasantly surprised to see the Comcast DVR functioning much better. I know that’s kind of like rewarding a kid for not flunking out of school, but progress is progress.

TiVo, on the other hand, I’ll reward for staying at the head of the class. I didn’t have any problems with the device recording repeats of shows I had already watched. There isn’t much more to say about something that runs the way it’s supposed to — which is why I wish Comcast would hurry up and deploy TiVo on its boxes in the Bay Area already.

Sphere
Topic: Hardware
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Comments & Trackbacks

  1. Chris, I think you and I will be waiting a very long time for the TiVo implementation on the Comcast boxes in SF. Everything I’ve read about the Boston area trial says its going very slowly with lots of problems.

    Check this report by Daniel Lyons [aka, Fake Steve Jobs]

    http://www.forbes.com/technology/forbes/2008/0519/054.html

    Bill G on May 17th, 2008 at 1:59 pm - Permalink
  2. Too bad the Comcast TiVo being rolled out in New England appears to be really poorly written code. I don’t think you nor I will see Comcast’s TiVo for a very long time if ever.

    Mark on May 18th, 2008 at 6:56 am - Permalink
  3. I agree that over the past three years that I’ve owned the Comcast DVR it has improved by leaps and bounds. The biggest problem I still have with the Comcast DVR is the slow interface. Sometimes its just painfully slow but manages to fix itself after a few minutes. I’m not sure what causes this. Perhaps a reoccuring background task or a software update.

    Vinay Bharel on May 18th, 2008 at 7:28 pm - Permalink
  4. Hey Vinay,

    The problem you are experiencing is called “key queueing,” and I wrote about it a few months ago:

    http://newteevee.com/2007/12/06/pushing-buttons-comcasts-key-queuing/

    It seems to have gotten worse though lately. I emailed Comcast to see what was up. I’ll let you know when I find out.

    Sidenote: Comcast has had severe technical issues in my little corner of the east bay. On Demand is down as are numerous HD channels. A recording says they know about the problem, but it’s been busted all weekend.

    Chris Albrecht on May 18th, 2008 at 8:29 pm - Permalink
  5. [...] NewTeeVee: Comcast DVR: Still dumb, but doing better. [...]

    GigaNET AM: Millennial TV, Comcast DVR & More - GigaOM on May 19th, 2008 at 12:37 pm - Permalink
  6. I have the same complaints about Comcast’s DVR: not understanding what is new/repeat and the “key queueing” issue. Family Guy and DEA are two programs that will be recorded multiple times when only “new” is requested (I do not need the 3 Family Guy’s a day, even if it is some of the best programming out there). Comcast needs to get with a better info provider like TiVo uses, me-thinks. As for “key queueing”, very annoying and happens once every two weeks at least or more. This happens in live programming when rewinding and when using the pre-recorded DVR shows. Anyway, hope it gets better…wanted to add the same testimony.

    Vin on May 20th, 2008 at 12:15 pm - Permalink

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